CANCELLATION FEES & INFO
Cancelling an in stock order after making payment
You can cancel an in stock order if it has not already been shipped & is approved by the management team. In the event the item is Made-To-Oder you can cancel the order if production has not commenced & is approved by the management team. If you have made payment using Credit Card or a 'Buy Now, Pay Later' payment provider, a 10% cancellation fee will apply to your order to cover payment processing fees not returned to us by these financial providers. This fee will also go towards re-stock & administrative processes as all not-at-fault refunds fall outside of our online store policy.
Please note, cancellations are not permitted on Custom Made Gowns/Made-To-Order items, once production has commenced.
Keep in mind, cancellation requests can sometimes be missed due to high influx of communication & as such dispatched before we get to your cancellation request. For this very reason, it is advised to be super careful when placing your order knowing this can be a risk.