CANCELLATION FEES & INFO
Customers are able to cancel an order prior to it being shipped, for a full store credit that is valid for 12 months of use. If you prefer to cancel for a refund, a restocking fee and administrative fee will apply. These costs cover restocking inventory and payment processing fees issued by your financial provider, regardless of which payment method you have chosen upon checkout. The following fees will apply;
- 10% of the amount paid.
- If your gown has not commenced in production, 10% of the amount paid
- If your gown has commenced in production, 50% of the amount paid
If you have purchased an order using a store credit, we will re-issue the amount in a store credit only.
Cancellation requests can sometimes be missed due to a high influx of enquiries, and as such may be dispatched before we get to your cancellation request. For this reason, we advise customers to call us directly to have this actioned. We encourage our customers to be mindful when placing your order knowing this can be a risk.
In the event an unforeseen refund has taken place, after an order has been shipped, any shipping costs incurred by A&N Luxe Label will not be reimbursed. Free shipping offers will no longer be contractually valid as the offer of free shipping is only valid when an order is kept and not refunded.
Important Disclosure: If you have purchased a 'Custom Make Gown' we cannot accept cancellations, returns or exchanges under any circumstance. This design will be made specifically for you and will be a one-off piece, and as such cannot be resold.
All cancellations must be approved by the management team prior to processing a refund.