Online Store Policy
ORDER CONFIRMATION PROCESS:
After ordering online, you will receive an email confirmation from PayPal and/or Shopify containing your order & payment details (If you have provided your correct email address). We will normally confirm receipt of your order within a few minutes of ordering.
When an order is dispatched, an automatically-generated email from our shipping carrier is sent to the customer's email address containing the tracking information for the dispatched parcel.
Please ensure to check Spam/Junk folders in case this email was not successfully delivered to your inbox.
**IMPORTANT: If you do not receive the order confirmation email in your inbox or Junk/Spam folders, you may have misspelled your email address during the checkout process. We recommend notifying us immediately via the Contact Page so we can re-send the order confirmation email and to correct the email address on file. Providing the wrong email address can prevent you from receiving order updates/tracking your order online.
Orders are processed and shipped Monday through Friday during the times of 9am & 5pm AEST, excluding weekends and public holidays. Processing time for all regular orders is currently 2 business days.
We now also offer a PRIORITY PROCESSING service that can be added to your order at the Cart page! This ensures your item is dispatched within 1 business day from order placement. Priority Processing does NOT speed up the manufacturing time for Made to Order and Pre Order items, this only ensures that your item is pushed forward in the processing queue one it has arrived at our facility. Find more about this service here.
*For all orders containing Pre-Order item/s, please refer to the product description for estimated shipping dates*
POST-ORDER VERIFICATION PROCESSES/CHECKS:
These checks are a duty of care which we owe our customers to minimise fraud and error of sending an order to an incorrect/incomplete address. You are responsible to act accordingly and reply promptly to all post-order verification requests.
Please ensure to routinely check your Spam/Junk folders in case these emails were not successfully delivered to your inbox.
CURRENCY & CONVERSIONS:
As we are Australian Based, the default prices on all items are set to AUD. You can however, pay in your own countries currency by selecting your currency in the available popup, or in the currency selector located at the bottom of our online store. For all other currency exchange requests/queries, you may wish to consult the current exchange rates by visiting http://www.xe.com/
At Checkout page when proceeding with another currency (Non AUD): You are automatically eligible to pay in your selected currency. Prices may fluctuate depending on current exchange rates. The bank/financial institution linked to your payment method will process the conversion (in your desired currency) for you in the background and will appear in your statement.
CUSTOM DUTIES/TAXES (Excluding Australia)
All customers residing outside of Australia may have Tax & Duties applicable to their order. A&N Luxe may collect any import-related Duties/ Taxes from the customer. Your order will include Duties & Taxes at the checkout and be added to the shipping cost. This is not a fee by A&N Luxe, but that from your country’s border protection officials.
Australian customers WILL NOT attract any Customs Duties or additional Taxes. You only pay what you see at checkout.
All other countries must refer back to their import threshold amounts if/and how much duties/taxes may apply. A guide for each country is provided here. For your convenience you can also visit this duties and taxes calculator to estimate these additional costs relating to your purchase (if applicable). For example, as per the above guide, USA has a high import threshold of $800 USD before taxes & duties are applicable to the order.
REFUSING A SHIPMENT:
In the event a customer refuses an international delivery for any unforeseen circumstance; the following charges will apply: 50% restock fee, plus any shipping costs & Taxes/ Duties paid by A&N Luxe Label to ship the parcel to you. Return-shipping fees may apply if incurred.