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Shipping Info & Delivery Times
To find your shipping options, select your country from the drop-down below:
| NSW, VIC, ACT, SA | ||||
|---|---|---|---|---|
| SHIPPING SERVICE | ORDERS UNDER $200 (AUD) | ORDERS BETWEEN $200 & $400 (AUD) | ORDERS OVER $400 (AUD) | |
| REGULAR 3-5 Days | $10.00 | FREE REGULAR | See Free Express Below | |
| EXPRESS 1-2 Days | $15.00 | $15.00 | FREE EXPRESS | |
| WA, NT, TAS | ||||
| SHIPPING SERVICE | ORDERS UNDER $200 (AUD) | ORDERS BETWEEN $200 & $400 (AUD) | ORDERS OVER $400 (AUD) | |
| REGULAR 5-7 Days | $10.00 | FREE REGULAR | See Free Express Below | |
| EXPRESS 3-5 Days | $15.00 | $15.00 | FREE EXPRESS | |
| WA - Perth Metro Additional Services | ||||
| SHIPPING SERVICE | ORDERS UNDER $250 (AUD) | ORDERS $250 (AUD) & OVER | ||
| PRIORITY - (PERTH METRO ONLY) 1-2 Days | $30.00 | $20.00 | ||
| QLD | ||||
| SHIPPING SERVICE | ORDERS UNDER $200 (AUD) | ORDERS BETWEEN $200 & $400 (AUD) | ORDERS OVER $400 (AUD) | |
| REGULAR 3-5 Days | $10.00 | FREE REGULAR | See Free Express Below | |
| EXPRESS 1-2 Days | $15.00 | $15.00 | FREE EXPRESS | |
| GO PEOPLE SAME-DAY DELIVERY | Price of this will be calculated upon checkout | |||
| SHIPPING SERVICE | ORDERS UNDER $150 (AUD) | ORDERS BETWEEN $150 & $249 (AUD) | ORDERS OVER $250 (AUD) |
|---|---|---|---|
| EXPRESS 3-5 Days | $20.00 | $15.00 | Free Express |
| PRIORITY 1-2 Days | $40.00 | $30.00 | $20.00 |
| INTERNATIONAL TAXES & CUSTOM CHARGES Any Customs Duties / Taxes requested upon collection of your parcel are not quoted/included in your paid total order amount or shipping charges (if any). | |||
| SHIPPING SERVICE | ORDERS UNDER $150 (AUD) | ORDERS BETWEEN $150 & $249 (AUD) | ORDERS OVER $250 (AUD) |
|---|---|---|---|
| EXPRESS 5-10 Days | $40.00 | $30.00 | Free Express |
| PRIORITY 2-3 Days | $50.00 | $40.00 | $30.00 |
| INTERNATIONAL TAXES & CUSTOM CHARGES Any Customs Duties / Taxes requested upon collection of your parcel are not quoted/included in your paid total order amount or shipping charges (if any). | |||
| STANDARD (6-10 Days) | $12 | ||
|---|---|---|---|
| DHL EXPRESS (2-5 Days) | $18 | ||
| INTERNATIONAL TAXES & CUSTOM CHARGES Any Customs Duties / Taxes requested upon collection of your parcel are not quoted/included in your paid total order amount or shipping charges (if any). | |||
| SHIPPING SERVICE | ORDERS UP TO $249 (AUD) | ORDERS BETWEEN $250 & $399 (AUD) | ORDERS $400 (AUD) AND OVER |
|---|---|---|---|
| Standard Shipping (6 - 10 Business Days) |
$20.00 | Free Shipping | Free Express Shipping |
| Express Shipping (3 - 6 Business Days) |
$30.00 | $15.00 | Free Express Shipping |
| DHL Express - Includes Priority Processing (2 - 4 Business Days) |
$50.00 | $40.00 | $40.00 |
| IMPORT VAT/ DUTIES will be payable by you at the time of import into your country, if applicable. | |||
| SHIPPING SERVICE | ORDERS UNDER $150 (AUD) | ORDERS BETWEEN $150 & $249 (AUD) | ORDERS OVER $250 (AUD) |
|---|---|---|---|
| EXPRESS 5-10 Days | $30.00 | $20.00 | Free Express |
| PRIORITY 2-3 Days | $40.00 | $30.00 | $20.00 |
| INTERNATIONAL TAXES & CUSTOM CHARGES Any Customs Duties / Taxes requested upon collection of your parcel are not quoted/included in your paid total order amount or shipping charges (if any). | |||
| CURRENCY & CONVERSIONS All orders are processed in AUD 🇦🇺 (Australian Dollars). While the content of your cart is displayed in a foreign currency, you will continue to checkout in AUD 🇦🇺 (Within the payment page). You may wish to consult the current exchange rates by visiting http://www.xe.com/ You can read more about currency & conversions here. | |||
| SHIPPING SERVICE | FLAT RATE | ||
|---|---|---|---|
| EXPRESS 7-12 Business Days | $30.00 | ||
| PRIORITY 2-3 Business Days | $50.00 | ||
| INTERNATIONAL TAXES & CUSTOM CHARGES Any Customs Duties / Taxes requested upon collection of your parcel are not quoted/included in your paid total order amount or shipping charges (if any). | |||
| CURRENCY & CONVERSIONS All orders are processed in AUD 🇦🇺 (Australian Dollars). While the content of your cart is displayed in a foreign currency, you will continue to checkout in AUD 🇦🇺 (Within the payment page). You may wish to consult the current exchange rates by visiting http://www.xe.com/ You can read more about currency & conversions here. | |||
| SHIPPING SERVICE | ORDERS UNDER $150 (AUD) | ORDERS BETWEEN $150 & $249 (AUD) | ORDERS OVER $250 (AUD) |
|---|---|---|---|
| EXPRESS 5-10 Days | $30.00 | $20.00 | Free Express |
| PRIORITY 2-3 Days | $40.00 | $30.00 | $20.00 |
| INTERNATIONAL TAXES & CUSTOM CHARGES Any Customs Duties / Taxes requested upon collection of your parcel are not quoted/included in your paid total order amount or shipping charges (if any). | |||
| SHIPPING SERVICE | ORDERS UNDER $150 (AUD) | ORDERS BETWEEN $150 & $249 (AUD) | ORDERS OVER $250 (AUD) |
|---|---|---|---|
| EXPRESS 5-10 Days | $30.00 | $20.00 | Free Express |
| PRIORITY 2-3 Days | $40.00 | $30.00 | $20.00 |
| INTERNATIONAL TAXES & CUSTOM CHARGES Any Customs Duties / Taxes requested upon collection of your parcel are not quoted/included in your paid total order amount or shipping charges (if any). | |||
| CURRENCY & CONVERSIONS All orders are processed in AUD 🇦🇺 (Australian Dollars). While the content of your cart is displayed in a foreign currency, you will continue to checkout in AUD 🇦🇺 (Within the payment page). You may wish to consult the current exchange rates by visiting http://www.xe.com/ You can read more about currency & conversions here. | |||
| SHIPPING SERVICE | All ORDER VALUES (AUD) |
|---|---|
| Express Shipping (5 - 10 Business Days) | $50.00 |
| SHIPPING SERVICE | All ORDER VALUES (AUD) | ||
|---|---|---|---|
| PRIORITY 5-7 Days | $80.00 | ||
| INTERNATIONAL TAXES & CUSTOM CHARGES Any Customs Duties / Taxes requested upon collection of your parcel are not quoted/included in your paid total order amount or shipping charges (if any). | |||
| SHIPPING SERVICE | ALL ORDERS | ||
|---|---|---|---|
| EXPRESS 8-12 Days | $1,000.00 | ||
| IMPORT VAT/ DUTIES will be payable by you at the time of import into your country. | |||
| SHIPPING SERVICE | ALL ORDERS | ||
|---|---|---|---|
| EXPRESS 8-12 Days | $80.00 | ||
| IMPORT VAT/ DUTIES will be payable by you at the time of import into your country. | |||
| SHIPPING SERVICE |
|---|
| Shipping is currently unavailable to your country |
| SHIPPING SERVICE | ORDERS UNDER $100 (AUD) | ORDERS BETWEEN $100 & $199.99 (AUD) | ORDERS BETWEEN $200 & $449.99 (AUD) | ORDERS $450 (AUD) AND OVER |
|---|---|---|---|---|
| PRIORITY 3-5 Days | $50.00 | $40.00 | $20.00 | Free DHL Express |
| IMPORT VAT/ DUTIES will be calculated and added to your order total at the checkout. | ||||
| SHIPPING SERVICE | ORDERS UNDER $100 (AUD) | ORDERS BETWEEN $100 & $349 (AUD) | ORDERS $350 (AUD) AND OVER |
|---|---|---|---|
| Standard Shipping (7 - 12 Business Days) |
$20.00 | $15.00 | Free Express Shipping |
| Express Shipping (5 - 10 Business Days) |
$30.00 | $25.00 | Free Express Shipping |
| DHL Express Shipping (3 - 5 Business Days) |
$40.00 | $40.00 | $40.00 |
| IMPORT VAT/ DUTIES will be calculated and added to your order total at the checkout. | |||
| SHIPPING SERVICE | ORDERS UNDER $300 (AUD) | ORDERS BETWEEN $300 & $449.99 (AUD) | ORDERS $450 (AUD) AND OVER | |
|---|---|---|---|---|
| PRIORITY 3-5 Days | $50.00 | $40.00 | Free DHL Express | |
| IMPORT VAT/ DUTIES will be calculated and added to your order total at the checkout. | ||||
| SHIPPING SERVICE | ORDERS UNDER $100 (AUD) | ORDERS BETWEEN $100 & $199 (AUD) | ORDERS BETWEEN $200 & $449 (AUD) | ORDERS $450 (AUD) AND OVER |
|---|---|---|---|---|
| DHL EXPRESS 3 - 5 Business Days | $40.00 | $30.00 | $20.00 | Free DHL Express |
| IMPORT VAT/DUTIES will be payable by you at the time of import into your country. | ||||
| SHIPPING SERVICE | ORDERS UP TO $249 (AUD) | ORDERS BETWEEN $250 & $399 (AUD) | ORDERS $400 (AUD) AND OVER |
|---|---|---|---|
| Standard Shipping (4 - 8 Business Days) |
$20.00 | Free Shipping | Free Express Shipping |
| Express Shipping (3 - 5 Business Days) |
$30.00 | $10.00 | Free Express Shipping |
| DHL Express - Includes Priority Processing (1 - 3 Business Days) |
$50.00 | $40.00 | $40.00 |
| IMPORT VAT/ DUTIES will be payable by you at the time of import into your country, if applicable. | |||
| SHIPPING SERVICE | ORDERS UNDER $149 (AUD) | ORDERS BETWEEN $150 & $249 (AUD) | ORDERS $250 (AUD) AND OVER |
|---|---|---|---|
| EXPRESS SHIPPING 5-10 Business Days | $80.00 | $80.00 | $80.00 |
| PRIORITY SHIPPING 3 - 5 Business Days | $120.00 | $120.00 | $120.00 | IMPORT VAT/ DUTIES will be payable by you at the time of import into your country. |
| SHIPPING SERVICE | ORDERS UNDER $100 (AUD) | ORDERS BETWEEN $100 & $500 (AUD) | ORDERS BETWEEN $500 & $800 (AUD) | ORDERS BETWEEN $800 & $1,200 (AUD) | ORDERS OVER $1,200 (AUD) |
|---|---|---|---|---|---|
| PRIORITY 3-4 Days | $60.00 | $180.00 | $230.00 | $330.00 | $530.00 |
| EXCLUDES IMPORT VAT/DUTIES Import DUTIES & TAXES (VAT) will be payable to Customs at time of import into your Country. These additional fees will need to be payable by you for successful delivery of your items. | |||||
| CURRENCY & CONVERSIONS All orders are processed in AUD 🇦🇺 (Australian Dollars). While the content of your cart is displayed in a foreign currency, you will continue to checkout in AUD 🇦🇺 (Within the payment page). You may wish to consult the current exchange rates by visiting http://www.xe.com/ You can read more about currency & conversions here. | |||||
SHIPPING DESTINATIONS:
We ship to a majority of countries worldwide. Find & select your country in the search tool above. For your convenience, (depending on your device) you can type your country name in the field box to do a quick search.
DELIVERY RATES & TIMES (See drop-down tool above):
Australian Customers:
(1 - 3 Business Days): We offer Free Express Shipping within Australia on orders $400.00 & over.
(3 - 6 Business Days): We offer Free Regular Shipping within Australia on orders $200.00 & over.
(Same Day Delivery): Within 50 kms of Brisbane CBD only.
(Click & Collect): Collection from our Brisbane location.
USA Customers:
(2 - 4 Business days): We offer an upgraded DHL Express shipping service on all USA orders.
(3 - 6 Business days): We offer Free Express shipping on all USA orders $400.00 AUD & over.
(6 - 10 Business days): We offer Free Standard shipping on all USA orders $250.00 AUD & over.
NZ Customers:
(1 - 3 Business days): We offer an upgraded DHL Express shipping service on all NZ orders.
(3 - 5 Business days): We offer Free Express shipping on all NZ orders $400.00 AUD & over.
(4 - 8 Business days): We offer Free Standard shipping on all NZ orders $250.00 AUD & over.
Canada Customers: (3 - 5 Business days): We offer Free Express shipping on orders $450.00 AUD & over.
UK Customers (3 - 5 Business days): We offer Free Express shipping to the UK on orders $450.00 AUD & over.
All Other International Customers. Please use our shipping calculator above to refer to the exact shipping rates for your country. All other international customers may have a shipping fee applicable to their order at checkout, however free shipping is still offered to many countries in Europe, Asia & Middle East where a minimum spend amount is achieved.
SHIPPING DISCLOSURES:
*Provided Delivery times are estimates based on Metro Areas Only - Applies to all countries.
*For our Australian customers, your postcode must fall within the Aus Post Express Network for all below 'express/priority' delivery-times to apply to you. (Parcel dispatched from Postcode 4102).
*Priority shipping service will only apply if you are based within a metro/express-connected location (ie. not rural). If at time of shipment you are found not to be eligible for the Priority shipping service, your shipping method will automatically revert to our Express shipping service & these shipping times will then apply to your order.
*USA & NZ customers, we now offer DHL Express which includes free Priority Processing (valued at $14.95 AUD)
*Regional Areas may take longer for delivery or may be excluded from a shipping service advertised - Applies to all countries.
*For our USA customers using the Standard or Express Shipping option, you can find more accurate tracking information by using your tracking number with USPS Local post here: https://tools.usps.com/go/TrackConfirmAction_input
*For our NZ customers using the Standard or Express Shipping option, you can find more accurate tracking information by using your tracking number with your local NZ Post here: https://www.nzpost.co.nz/tools/tracking
*Same-day delivery is restricted to suburbs within 40km of the Brisbane CBD. Some exclusions may apply - if unsure, feel free to contact us ! A physical address can only be accepted - No PO Boxes/Parcel Lockers.
*All Parcels include online tracking as compulsory - Applies to all countries.
*Signature on Delivery is required for insured parcels only. If you provide authority for your parcel to be left without signature at the time of delivery, all purchased shipping insurance security on the order will be void by the carrier. This is within their fine print.
BRISBANE CUSTOMERS:
Same Day Delivery
We offer Same Day Delivery with GoPeople for our Brisbane Metro customers within 50kms of Woolloongabba. The price will be calculated upon checkout based on your location.
Once an order is picked up from our location, orders are usually delivered within 4 hours. GoPeople provide easy live tracking with an estimated time of delivery and customers will also be provided with proof of delivery and photo evidence.
Orders must be placed before 12PM AEST to be delivered same day. A physical address can only be accepted - No PO Boxes/Parcel Lockers. If the premises are unattended at the time of delivery, all same-day delivery parcels will either be left in a safe place (if available), or will be returned and a return to sender and re-ship fee will apply.
Free Click & Collect
We offer a free click & collect service from our Woolloongabba, Brisbane location - simply select the ‘Pick Up’ option upon checkout. Click & collect orders are ready within a minimum of 2 hours after order placement, you will be sent a ‘Ready for Pickup’ email, once your order is ready for collection.
Made-to-Order and Preorder items will be ready for collection as per the estimated date on the product page, at the time of order placement.
Collection times are strictly Monday to Friday between 8am - 4pm and must only be collected once you receive the ‘Ready for Pickup’ notification. The customer will be required to provide their valid ID and the order confirmation email.
If a collection is made by someone other than the recipient, they must provide their valid ID as well as the customers, to confirm authority to collect.
For further information please contact us.
PRIORITY PROCESSING:
This is an upgrade service to our normal processing times which can take 2 or more days depending on volume of orders.
Want to ensure your order is dispatched as soon as possible? Now you can with our Priority Processing Service! Have your order dispatched within 1 business day for an additional $14.95 AUD. This processing time is guaranteed on your order, when Priority Processing is added to your order at the Cart page. Selecting Priority Processing does not speed up the manufacturing time for Made to Order and Pre Order items, this only ensures that your item gets processed within 1 business day from our facility, once complete in production. For further assistance, please contact customer care.
Please note, orders are only processed during business hours; Monday to Friday, 8am - 4pm AEST. Excluding public holidays that apply to QLD, Australia.
TRANSIT INSURANCE:
Although we ship our orders via reliable shipping carriers; unforeseen events and accidents may occur that are outside of the control of A&N Luxe Label. As such, we are now offering shipping/transit insurance at checkout. Although it is not compulsory to include with your order, if you do experience issues with delivery to your address or want that extra peace of mind, this extra service is highly recommended for you.
If you choose not to add on transit insurance to your order, A&N Luxe will not be liable for any damages/losses that may be caused to your package during transit, whilst in the possession of our shipping partners. As such, by placing an order on our online store, you understand that if transit/shipping insurance is not purchased with your order, liability of the package rests on the customer.
Additionally, if you provide authority for your parcel to be left without signature at the time of delivery, all purchased shipping insurance security on the order will be void.
TAX AND DUTIES:
Any customs Duties & Taxes will be collected at checkout and paid on your behalf to allow successful import clearance/ delivery of your purchase. These Import Duties & Taxes are unavoidable and are enforced by your country’s border protection laws.
A guide for each country is provided here. For your convenience you can also visit this duties and taxes calculator to estimate these additional costs relating to your purchase (if applicable).
Important: In the event you choose to reject your parcel due to Duties & Taxes imposed on your parcel, you will still be charged all related shipping costs, as well as Duties & Taxes. Due to strict government border controls, these fees cannot be avoided or waived and must be paid regardless of acceptance or rejection of your parcel.
ADDITIONAL SHIPPING INFORMATION:
If a customer error in shipping address is made during the checkout process, A&N Luxe Label reserves the right to charge a shipping fee as quoted at time of re-shipment.
All shipping delivery times advised are provided by our shipping carriers. A&N Luxe Label will not be held liable for any delivery delays made by our shipping carriers and their associates.
A&N Luxe Label is not held liable for unforeseen delays made by Customs Officials/ Shipping Carrier/ natural disasters in the course of shipment.
High volume/Qty orders are subject to additional shipping fees at the discretion & request of A&N Luxe Label. This also includes orders where a re-ship occurs due to a new order being placed with the use of an issued store credit where the paid shipping fees are not reasonably sufficient to cover actual re-shipment costs.
If your order consists of a Made-to-Order Item with an item that is in stock, they will be shipped together once the Made-to-Order item has completed production and ready for shipment. If you wish for the item which is in stock to be shipped sooner, please be in touch with our customer care team.
It is your duty to monitor the tracking status of your parcel. Failure to claim/collect your parcel within a reasonable time-frame (set by the postal system of your country) may result in your parcel being returned to us. In the event your parcel is returned to us, a re-shipping fee will then apply to return the item to you.
A&N Luxe Label reserves the right to deny shipping to any country which is deemed ‘risky’, or request transit insurance to be paid on the parcel.