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Made-to-Order Policy

A&N MADE-TO-ORDER SUMMARY:

Please kindly note that A&N Luxe Label offers gowns to be made-to-order on a majority of products within the A&N Collection. 

The whole purpose of our made-to-order selection is less waste & competitive prices for you.

All made-to-order items will have an estimated time of delivery date, as stated on the product page, which you must tick and agree to when committing to the order. 

It is recommended to ensure an extra week at the very minimum, between the estimated delivery date and your event, to allow for processing, shipping, any minor alterations and unforeseen delays. 

We stress to you that the delivery date is an estimate only and giving additional time, is favourable. 

Once production is finalised, then we commence preparing your order for shipment to you.

What is a Made-to-Order Item?

Majority of the A&N Collection garments purchased are made-to-order.

No A&N collection garments are held in stock. An A&N Collection garment is considered a made-to-order garment regardless of whether your purchase consisted of a standard size (without you providing customisations); OR if your purchase consisted of customisations being provided.

Prices are indicative as per the product page. However, in the event you are outside of our listed standard size range, you may incur additional production fees. You will be contacted if production fees are to affect your order/ production of your garment.

Is there a chance that you may hold a made-to-order garment in stock?

Made-to-order means that the garments are not in stock and only commence production once you have placed an order. However, in some circumstances, some standard sizes may be held in stock due to returns and restocks on best selling dresses. If you are on a time constraint, feel free to contact our customer care agent to confirm available products in stock.
 

What can I customise for my gown? 

Made-To-Order products can be altered to suit your personal style!

Customisations include changing the neckline, changing the back, customising the gown to a different colour, adding additional length and more. Please email customer care here.

For sizing assistance, please refer to our Standard Size Guide or Curve Size Guide for further information on how to obtain your measurements & to check our size guide. 

Remember, even if you purchase a standard size without any customisations, it is still treated as a made-to-order garment & requires a tailoring time to be produced. 

Can I custom make a gown from scratch?

We can accept special orders on simple dresses and styles with no beaded and couture. You must send us the style you like for our confirmation/approval (Please provide full details of the gown design requested). Please be in touch via the website contact form.

Custom gowns which are created/made from scratch especially for you are excluded from promotional discount-code use. Our system will typically not accept coupon codes to be used for items of this nature, however in the event a discount is applied against your order, it will be refused & brought to your attention.

What can not be customised? 

1. Alamour The Label Dresses 

2. Sale Items

3. In-stock Items

Made-to-Order Cancellation Policy:

Please ensure to read this made-to-order policy & the product page (of the garment you are intending on purchasing) carefully before committing to your purchase and placing an order.

Once an order has been placed & production commenced, all orders cannot be cancelled or refunded under any circumstance, including: 
unexpected delays, change of mind, sizing changes or sudden cancellations.

Important Disclosure 1 - Colour & Fabric: As the garment is being made from scratch at different points in time, Made-to-order garments may differ in colour and pattern placement to the original cut as displayed on the website. This is due to fabric sourcing where an entirely new batch of fabric has been used. Even though the colour and patten of the fabric sourced is as close as possible to the original colour shown, we will not be held liable for any minor variations in colour and pattern placement. 

Important Disclosure 2 - Slight Adjustments: Construction of made-to-order garments can change without formal notice. Slight adjustments may include but not limited to stitching, dress internals ie. padding/boning/lining, straps & zippers. 

Can I Return a Made-to-Order Garment?

Yes, if for some reason your made-to-order purchase (excluding custom orders) did not fit as expected or simply did not suit you; you may return it for an exchange only. Refer to our Returns Policy.

Please note, we do not accept custom gowns for return. 

However, before returning a made-to-order garment, we recommend seeking post-purchase alterations (if required) rather than returning it and having it re-produced from scratch, as return shipping fees can add up to be costly. 

Benefits of altering the garment on your end:

  1. Saving the environment by reducing our emissions footprint.
  2. Having the garment fit to your body measurements.
  3. Save on return shipping fees which can quickly add up !
  4. Save time on re-production waiting times and return-shipping times.

 

Additional Useful Information:

* Only the styles displayed on the website can be custom-made as per your customisation, additions/ removals/ change of colour (if available) only. We cannot alter the design or style of the dress displayed for these advertised styles.

* To be on the safe side, we recommend you place your 'made-to-order' garment order 4-5 weeks in advance (depending on the dress requested) before the date of your event as unforeseen delays may occur & to allow for any 'unexpected/additional alterations' on your end.

During prom/formal season, orders may experience busy surge delays. Please refer to the point above.

* In addition to this policy, you may be required to acknowledge & accept a contract outlining further detailed information regarding production of your customised made-to-order garment.