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Made-to-Order Policy

A&N MADE-TO-ORDER POLICY:

Please kindly note that A&N Boutique offers gowns to be Made-To-Order on most of the A&N Collection products. All Made-to-Order items will be usually dispatched within 15-25 business days from order placement (or otherwise as per the time-frame stated on the product page for items which may take longer to produce). This time-frame does not include our processing or shipping times, so please allow extra order time in the event you require your garment for an upcoming occasion.

Strict no cancellation policy on the A&N Collection. 

Made-To-Order products can be altered based on your following measurments only: 

- Bust 

- Waist 

- Hips 

Please see Size Guide for information on how to obtain the above measurments. 

Made-To-Order products can be made in other colours if the colour you require is not available online. Please email us for a swatch card. 

Made-To-Order products can be adjusted in the following ways for a small fee

- Add a slit 

- Remove a slit 

- Add sleeves 

- Remove sleeves 

- Add additional train

Custom Make a gown from scratch: We do accept special orders on simple dresses and styles with no beaded and couture. You must send us the style you like for approval. 

What can't be customised? 

1. Items that do not have the CUSTOM option next to the size e.g. Evita, Cynthia, Valentina 

2. Alamour The Label Dresses 

3. Sale items 

A&N Boutique is not held liable for any unforeseen delays that may occur if you wish to purchase a Made-To-Order item. So please take extra care when placing your order, as we do not issue refunds for unexpected delays, change of mind/sizing or cancellations. 

You will proceed through the check out as usual & make full payment when purchasing a Made-to-Order item. Your order will only be shipped upon arrival of the ordered Made-to-Order item/s, usually as per the time frame suggested on the product page/Made-to-Order Policy.

In an event where the occasion dress is not required due to any unforeseen circumstances either by yourself or A&N Boutique cancellation of the Made-to-Order item that does not have specific measurements provided, may be permitted and a store credit will be issued as per our online store policies.

 

Important Disclosure: If you provide your measurements when placing your order, this dress will be made specifically for your body shape. Due to this, we cannot accept cancellations, returns or exchanges, as we cannot re-sell the item. 

* These styles are custom-made in any color/size/height only. We cannot alter the design or style of the dress displayed. 
* We recommend you place your order 3-4 weeks in advance (depending on the dress requested) before your event as unforeseen delays can occur.
*During prom/formal season, orders may be delayed Approx an additional 3-4 weeks delay. Please take that into consideration before making a purchase.