Free Worldwide Shipping + Easy Returns

Returns & Exchanges Policy

How to Return an item to us?

At A&N Boutique we want you to be 100% happy with your gown.

If you’re unhappy with your gown, please follow the steps below on how to return the item back to us!

You don’t need to contact us prior to submitting a return. Please simply follow the steps below:-  

Instructions on how to use the Returns Manager Box below:

  1. Enter the email address provided at time of placing the order in the Customer Email field.

  2. Enter the Order Number provided to you e.g. #AN1234 in the Order Number field - You can find your Order # via your email inbox (On the assumption you have provided the correct spelling of the email address) Please ensure to check Spam/Junk folders in the event you do not receive the order confirmation email in your inbox. Alternatively, if you have created an account, you can log in to view your Order details, including your Order #. If you cannot find our order confirmation email anywhere, this indicates the email address was misspelled during the checkout process. In this circumstance, we recommend contacting us immediately to rectify this.
  1. Once the required fields are entered and 'Lookup' is clicked/selected, a window will pre-populate below. To create the return, simply click on the 'shopping trolley' symbol which is found beside the words 'Create Return'.

  2. A new window will open within the current window. It will request you to complete more information regarding your return request. Enter the required information in the appropriate fields. Please ensure to scroll down to view all information as the returns manager has its own window within this page.

  3. Once scrolled to the bottom of the window and ticked to agreeing to our terms and conditions, simply then click the 'Submit' button. Once you have submitted the return request, it will redirect you to the returns page. Please ignore the notification 'Oops. Nothing found.' underneath the Order Lookup box. This does not apply to you and the return request has been successfully submitted.

  4. If there are specific details relating to the return request, it will be indicated in the notes section in this returns portal below. Simply enter your email address and order # at any time for live updates in regards to your return request. You will further be notified via email. As a reminder, please ensure to check your Spam/Junk folders.

 

We endeavor to accept your return no later than 5 business days. All return communication, including the return address will be forwarded to your email address. Please check Junk/Spam folder. Then take the parcel to your local post office or courier service of your choice and send it to the address provided to you. We recommend using tracked service for extra security. Your return can only be processed once it has successfully & physically delivered from our PO Box to our office.

WHAT CAN BE RETURNED?

All items (excluding items that were custom made based on your measurements, final sale items which marked as final sale on the website). can be returned for an Online Credit Note (e-gift card) within 14 days of receiving your parcel.

In order to receive an Online Store Credit, your return item must meet the following conditions: 

  • All Return Requests are to be made via the Return Manager Box found at bottom of this page.
  • All eligible items must initiate return within 14 days of receipt. Returns attempted outside of this 14-day deadline will be denied and returned to customer.
  • The customer is responsible for all return-shipping costs.
  • Items must be unworn and unwashed and free of any smells.
  • Items must be free of any stains/markings e.g. Fake tan/Make-up.
  • Items must have all tags, including any original hangtags attached.
  • Final sale items such as, earrings, bodysuits & bikini’s cannot be returned.
  • Gift cards are non-returnable and non-refundable.
  • All return requests will be actioned within 5 business days from date of lodgement. Additionally upon approval, all returns will be processed within 5 business days of physically receiving your item. In total, please allow 10 business days at most for your return to be fully finalised.
  • Please disregard the 'Delivered' tracking status when returning an item to us; as this may mean your parcel is simply 'delivered to our PO Box' but not yet physically collected by our returns team. You will be contacted once your return has transferred to our office and is processed.
  • A maximum number of x1 return attempt is permitted only, stemming from the original order. All further return requests will be denied.

Color 

The colors of dresses on our website may vary from monitor to monitor and the actual product you receive may or may not represent the colors you see on our website.  If color is one of the most important aspects of your dress purchase we encourage you not to shop online.

Return & Exchange policy

In compliance with Australian Consumer Law, A&N Boutique is not required to provide a refund or exchange if you make a wrong selection, require a different size or change your mind. This includes payments made with Afterpay or Sezzle.

If there is a major fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer an online credit note or refund. All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at A&N Boutique's discretion.

We offer exchanges as a form of a store credit. So once the item has been sent back to us, you will be issued with a store credit. This store credit will be used to place a new item. A re-shipping fee will apply at checkout and free shipping does not apply on exchanges, it is the customers responsibility.

Store Credit Policy  

  • Store Credit can only be used online at our website, anofficial.com
  • Store Credit cannot be transferred to another person or account.
  • Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued "Store Credit" as a refund method.
  • Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
  • Store credit expires within 12 months of issue.
  • Store credit is provided in Australian Dollars.
  • All issued store credits will incur a shipping fee. If free shipping was provided on the original order, it cannot be provided again for your second order regarding any return reason.
  • Store credit amount issued will need to be used in full on your next purchase. You will not be permitted to use the store credit for a cart value under the issued store credit amount