Returns & Exchanges Policy
HOW TO RETURN AN ITEM TO US?
At A&N Luxe Label we want you to be 100% happy with your gown, which is why we allow returns for an exchange or a store credit. Some exclusions apply*
If you’re unhappy with your gown, please follow the steps below on how to return the item back to us! However, if you have ordered or are ordering a gown specifically made to your measurements, please keep in mind this Return Policy will not apply to your order. Please refer to the Made-To-Order Policy for further information.
Once you have read & passed the return conditions below; you will not be required to contact us prior to submitting a return. Please simply follow the steps below:-
WHAT CAN BE RETURNED?
All full-priced items (excluding items that are made-to-order based on your measurements & final sale items) can be returned. Please ensure you have complied with our return conditions below to be eligible for a successful return.
In order to be eligible for an exchange or to receive an online store credit, your return item must meet the following conditions:
- All Return Requests are to be made via the Return Manager Box found at bottom of this page.
- All eligible items must initiate return within 14 days of receipt. Returns attempted outside of this 14-day deadline will be denied and returned to customer.
- The customer is responsible for all return-shipping costs.
- Items must be unworn and unwashed and free of any smells.
- Items must be free of any stains/markings e.g. Fake tan/Make-up.
- Items must have all tags, including any original hangtags attached.
- Final sale items such as, earrings, bodysuits & bikini’s cannot be returned.
- Made-To-Order items made to your measurements cannot be returned. Please refer to the Made-To-Order Policy for more information.
- Gift cards are non-returnable and non-refundable.
- All return requests will be actioned within 5 business days from date of lodgement. Additionally upon approval, all returns will be processed within 5 business days of physically receiving your item. In total, please allow 10 business days at most for your return to be fully finalised.
- Please disregard the 'Delivered' tracking status when returning an item to us; as this may mean your parcel is simply 'delivered to our PO Box' but not yet physically collected by our returns team. You will be contacted once your return has transferred to our office and is processed.
- A maximum number of x1 return attempt is permitted only, stemming from the original order. All further return requests will be denied.
The colors of dresses on our website may vary from monitor to monitor and the actual product you receive may or may not represent the perceived color/s which you see on your device. If color is one of the most important aspects of your dress purchase we encourage you not to shop online.
RETURN & EXCHANGE POLICY:
In compliance with Australian Consumer Law, A&N Boutique is not required to provide a refund or exchange if you make a wrong selection, require a different size or change your mind. This includes payments made with Afterpay or Sezzle.
If there is a major fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer an online credit note or refund. All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at A&N Boutique's discretion.
We offer exchanges as a form of a store credit. So once the item has been sent back to us, you will be issued with a store credit. This store credit will be used to place a new item. A re-shipping fee will apply at checkout and free shipping does not apply on exchanges, it is the customers responsibility.
STORE CREDIT POLICY:
- Store Credit can only be used online at our website, anofficial.com
- Store Credit cannot be transferred to another person or account.
- Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued "Store Credit" as a refund method.
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
- Store credit expires within 12 months of issue.
- Store credit is provided in Australian Dollars.
- All issued store credits will incur a shipping fee. If free shipping was provided on the original order, it cannot be provided again for your second order regarding any return reason.
- Store credit amount issued will need to be used in full on your next purchase. You will not be permitted to use the store credit for a cart value under the issued store credit amount